OWO RETURNS

A return for any OWO product can be made within 3 days of confirmed delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be 100% insured and in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Sales tax and shipping charges will not be refunded.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at owo.wow.store@gmail.com.

Shipping

To return your product, you should mail your product to: 

Global Trade

OWO 

2275 Michel Faraday dr, Suite 6

San Diego, CA 92154

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.